We take great care to ensure that the services we provide are geared towards our customers business needs and due to this Evalue8 IT offer the following services.
Installation Services
The most important stage of any installation is the design and planning, it is at this stage that we liaise with our clients to make sure the solution put forward is customised to meet your business requirements. Based in Essex, we have experience in the rollout from small business networks to large corporate networks. With over 10 years network installation experience we specialise in the rollout of Microsoft windows products and server products - these products are the main backbone of any business network. Our wide range of tried and tested products guarantee that our installations go according to plan and secure system speed, functionality and reliability. As well as system speed, functionality and reliability we will also ensure that your network is not left vulnerable to external network security attacks.
"We have the experience, products and knowledge to ensure that our customer's business requirements are always met"
Server Support
This option provides remote support for Microsoft server operating systems. Our Microsoft certified engineers can remotely diagnose and rectify 90 percent of server faults. If remote support is not possible then a site visit would be arranged.
Certain problems that cannot be resolved remotely may require a visit, this option gives the client the ability to call on an engineers within your agreed service level agreement. Some of the key benefits are as follows -
- Onsite assistance for server rebuilds (Operating System Installation & Tape Restore)
- Workstation rebuilds (OS Installation and configuration)
- Firewall configuration work
- Ad-Hoc installation work
- Work through policy (On critical systems)
- Low cost skilled engineering labour
Application Support
Managment of applications such as Exchange Server can be very time consuming. This options provides the client with support and management of all server based applications.
This options provides you with remote support on a wide variety of server based applications, some of the applications we can provide cover for and the services we offer for these applications are as follows –
- Exchange server support, configuration and mailbox restoration
- ISA Server support and configuration
- Server based email filter support and configuration
- Microsoft Sharepoint Services support and configuration
- Terminal services, support and configuration
- Work through policy on critical systems
Hardware Support
Whenever hardware goes wrong it usually means downtime. This can mean lost productivity or even lost revenue. Replacing hardware is an expensive solution to this problem so Evalue8 IT can offer a hardware support service for the replacement of all hardware.
Help Desk
Support Customers are given a dedicated number, manned 24 hours a day, 7 days a week.
